Terms and Condition

The Company is predominantly a business to business supplier. These Conditions and any product sell by the Company are intended for use by business customers. Notwithstanding any other provisions in these Conditions, the Company does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified by law including but not limited to liability under the Sale of Goods Act 1957 or Consumer Protection Act 1999 and its amendments. However, where such statutory provisions apply, or where the Customer is entitled to claim under an express provision of these Conditions then to the extent permitted by law the Company’s total liability shall be limited at its option to that specified in Condition 17 below.


Any agreement for the sale of goods made between Heinke Industries Supply (hereinafter referred to as "Seller") and its customer (hereinafter referred to as "Purchaser") or any order placed by Purchaser with Seller, may be cancelled by Purchaser only upon the prior written consent of Seller (which Seller may withhold at its sole discretion). As a condition to Seller's possible written consent to cancel an order, Purchaser shall pay all reasonable cancellation and restocking charges incurred by Seller due to Purchaser's cancellation of the order.


Quotes from Seller may be based on a 3rd party's quotation to the Seller. All quotes made by Seller are unbinding and the Purchaser has no right to enforce the quotation as a binding agreement to sell. Unless otherwise is specifically agreed, all Seller’s Order Acknowledgements will remain subject to availability of the goods. Unless a certain minimum quantity is expressly stated in Purchaser’s order and repeated by the Seller in the Order Acknowledgement, Seller has the right to make only partial delivery of the goods mentioned in the Order Acknowledgement. Lot codes on packing might be removed due to territorial distribution restrictions. In case it´s required it should expressly state in Purchaser’s Order and repeated by the Seller in the Order Acknowledgement.

2.1. All source of component will be disclose upon request by the buyer .Otherwise the source will remain as un-disclose.
2.2. Buyer has the right to choose(s) based on other available information Unless otherwise is specifically agreed in the quotation or will remain subject to availability of the goods.
2.3. If there any source changes, price or else , Seller will notify buyer for changes and will amend the quotation or Purchase order or other related documents within 5 working days.
2.4. If the Parts are not available , Seller will not source for alternate parts or other related without any written agreement from Buyer otherwise the order will decline.


All prices and goods quoted as well as goods shipped are "ex works" Seller's (or its sub-supplier's) place of shipment. Title to (subject to 4 below), risk of loss of, or damage to goods shall pass to Purchaser when the goods are placed by Seller (or its sub-supplier) in possession of a common carrier selected by Seller for shipment to Purchaser. Unless otherwise is expressly stated on the front of this agreement, Purchaser shall pay all freight, handling, special handling, delivery, insurance costs etc. for the shipment of goods. Seller may refuse, withhold or delay any shipment if Purchaser fails to pay any payments to Seller in time, whether such payment is pursuant to this agreement or any other agreement between Seller and Purchaser. Seller may deliver the goods covered by this agreement at one time or in portions from time to time. Delivery times are indicative only and are calculated from the date of Seller’s Order Acknowledgement. Seller shall not in any event be liable for delayed delivery.


Until having received full payment Seller retains full title to all goods sold as specified below.

(a) Seller retains title to any goods delivered until Seller has received full payment of all amounts owed by Purchaser.

(b) Purchaser is entitled to resell goods in the ordinary operations of Purchaser’s business regardless of Seller’s retention of title provided however, that Purchaser when doing so shall automatically assign to Seller the right to receive payment from Purchaser’s customer for an amount corresponding to Seller’s outstanding account with Purchaser, including VAT. Until Seller informs Purchaser otherwise Purchaser shall still be authorized to collect payments from its customer. If and when Seller wishes to exercise the assigned rights Seller will inform Purchaser of this where after Purchaser shall cooperate loyally with Seller and provide Seller with all relevant information and documentation about the assigned rights, including all details about debtors and all necessary information and documentation in relation to or necessary for Seller’s collection procedures, also including confirmation from Purchaser that the rights are assigned to Seller. The assignment of rights to Seller shall in no event relieve Purchaser of its obligations towards Seller.

(c) Seller’s repossession of goods shall not imply that the agreement is rescinded or that Purchaser shall have fulfilled its obligations under the agreement. Seller shall in addition to taking repossession of the goods be entitled to invoke any other remedy it may have in contract, at law or otherwise.

(d) Purchaser shall at its own expense insure the goods comprised by retention of title sufficiently against theft, destruction, fire, and water damage.

(e) All data included Delivery order, Invoice, CoC , Data Sheet or other document related will be retain at least for 5 years from date of transaction.


(a) Purchaser shall pay for the goods in full, without offset or deduction, within the time frame and in the manner set forth on the front of this agreement.


(a) Purchaser shall as fast as possible and always before incorporating goods into other products, mixing the goods/products with other products, and in any event within a maximum of 30 days after receipt of each shipment of goods examine, test and perform any inspection of the goods Purchaser deems necessary in order to determine if there is any damage, defect or shortage. Any claim for any damage, defect or shortages, or for any cause whatsoever (whether the claim is based in contract, negligence, strict liability, tort or otherwise) shall be deemed unconditionally and absolutely waived unless made in writing and received by Seller within 30 days after Purchaser's receipt of the goods regardless of whether the claim is discovered or whether processing, further manufacture, other use, or resale of goods have taken place.

(b) If any defect or damage is detected and notified timely to Seller in accordance with 6 (a) above Purchaser must request a Return Material Authorization ("RMA") from Seller's Customer Service Department in order to return any product. Seller’s Customer Service Representative will record and review all timely requests and if approved forward to the Purchaser a return authorization label. Purchaser must return to Seller the damaged or defective goods within 7 days after obtaining the label. The return authorization label must be attached to all packaging containing goods returned to Seller. No return of any type will be accepted without the RMA authorization label attached. If Purchaser does not request from Seller a RMA, or if Purchaser requests a RMA for goods that are not damaged or defective, Seller may, at its sole discretion, issue a RMA and may make it conditional upon Purchaser’s payment of a restocking fee plus shipping/freight charges. No item may be returned or exchanged after 7 days after the Purchaser's receipt of the RMA authorization label, All Goods accepted for return should be returned for receipt by the Company within 7 days of delivery. The Customer should return the Goods to "Returns Department” Heinke Industries Supply ,19, Jalan Kelisa Emas 1 Taman Kelisa,13700, Seberang Jaya PENANG. clearly quoting the Customer's Job Order or Purchase Order Number, and RMA number which agreed between both party.


(a) Seller is acting solely as an independent distributor and not as manufacturer of the goods, consequently only the manufacturer and/or their appointed distributor of the goods, shall be responsible to the Purchaser and any defects or malfunctions, to such effect that Seller shall to the extent permitted under applicable law not be liable for any claims, damages, obligations, costs or expenses related to the goods distributed or sold by Seller except from what follows explicitly in this agreement. Purchaser agrees to look solely to the manufacturer for compliance with the manufacturer's warranty and for any maintenance, support or repair of the goods. Seller assigns to Purchaser any warranty, right to maintenance, support or repair, and any other rights in relation to the goods malfunctioning or being defect to the extent that such rights are provided to Seller by a manufacturer or other vendor, however only to the extent such assignment is permitted by the terms thereof. In addition, the Company will, free of charge, repair or, at the Company's option, replace Goods or, in the case of Services, re-perform Services which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design for a period of 12 months after the date of despatch of the Goods or performance of the Services.

(b) The use of part numbers or other methods of description on the front of this document is for convenience only and does not constitute any representation by Seller with respect to the performance, specifications, or fitness of any part for any purpose.



(e) IN NO EVENT SHALL SELLER BE LIABLE FOR ANY KIND OF INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSS (INCLUDING, WITHOUT LIMITATION, AND REGARDLESS OF WHETHER SUCH LOSSES ARE DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, LOSS OF PROFITS, PURCHASER’S INTERNAL COSTS OR LOSSES OF ANY KIND, LOSS OF DATA, BUSINESS LOSSES, LOSS OF GOODWILL OR REPUTATION, DAMAGE TO PROPERTY, OR ANY LIABILITY OF PURCHASER TO ITS CUSTOMERS, PERSONNEL OR THIRD PARTIES) OR FOR ANY PUNITIVE DAMAGES, and Purchaser shall save, hold harmless and indemnify Seller for any such claims. Subject to 7 below Seller is not liable for, and Purchaser assumes full liability for, all personal injury and property damage connected with the handling, transportation, possession, processing, repacking, further manufacture, or other use or resale of the goods, whether the goods are used alone or in combination with any other material.

(f) HIGH RISK ACTIVITIES: Purchaser acknowledges that the goods supplied under this agreement are intended for standard commercial uses only and are not designed, manufactured or intended for use or resale in critical applications, parts, products or in any high risk or hazardous environment requiring fail-safe performance (for example in aviation, in life support applications, in nuclear facilities, in off shore installations or any off shore operation, or in connection with operation, controlling or monitoring of any of the foregoing etc.), or in any other connection in which the failure of products could lead to death, personal injury, or severe physical or environmental damage. Seller explicitly disclaims any express or implied warranty of fitness for any such uses and the Purchaser hereby agrees to release, indemnify, save and hold Seller harmless from any and all liability (including product liability) resulting out of or in connection with any use of or implementation of the goods in any such high risk activities.

(g) MOISTURE SENSITIVE GOODS: Some products are moisture sensitive and moisture barrier bags or similar may have been opened in customs or elsewhere before delivery to Purchaser. It is Purchaser's sole and exclusive responsibility to ensure that the products are baked or otherwise dried out before use or resale, and Purchaser shall save, hold harmless, and indemnify Seller for any liability resulting from or associated with products which have not been properly dried out.


Seller incurs product liability towards a third party Purchaser and/or manufacturer, and shall indemnify and hold Seller harmless to the same extent that the liability of Seller is limited in accordance with the above-mentioned clause. In cases where both Seller and the Purchaser are liable, the Purchaser shall bear the final liability.


In the event of default by Purchaser, Seller shall have all usual remedies provided in contract or at law which remedies shall be cumulative with one another and with any other remedies that Seller might have in equity, in tort, under any agreement of any type or otherwise. The waiver by Seller of any breach or default in any payment shall not constitute a waiver of any succeeding breach or default. The exercise or failure to exercise any remedy shall not preclude the exercise of that remedy at another time or any other remedy at any other time. No action, regardless of type, arising out of, or in any way connected with the goods ordered by Purchaser or delivered by Seller or any services rendered by Seller to Purchaser, may be made by Purchaser more than one year after the cause of action occurred. Purchaser shall pay to Seller, on demand, all costs incurred by Seller in enforcing, prosecuting, or defending any provision of this agreement. For purposes of this agreement, "costs" include the fees, costs, and expenses of experts, attorneys, mediators, witnesses, arbitrators, collection agents, whether incurred before or after demand or commencement of legal proceedings, and whether incurred pursuant or in connection with trial, appellate, mediation, bankruptcy, arbitration, administrative, or judgment-execution proceedings.


With the exception of what follows from Seller’s Order Acknowledgement issued to Purchaser, this agreement records the final, complete, and exclusive agreement between the parties with regard to the subjects addressed in it and supersedes any and all prior or contemporaneous oral or written agreements regarding the same. No course of prior dealings between the parties and no usage of the trade is relevant to supplement or explain any term used in this agreement. Nor is acquiescence in a course of performance rendered under this agreement relevant to determining the meaning of this agreement even though the accepting or acquiescing party had knowledge of the nature of performance and opportunity for objection. An amendment or modification of this agreement will be valid and effective only if it is in writing and signed by both Purchaser and Seller. Any assignment by Purchaser of this agreement or any rights in it, without Seller's advance written consent, shall be void.


Goods and services rendered by Seller to Purchaser are sold only on the terms and conditions stated herein. Notwithstanding any terms or conditions on any document of Purchaser, the information and conditions in this agreement are exclusively controlling over Purchaser and Seller. Any different or additional terms or conditions contained on Purchaser's purchase order, invoice, confirmation, or any other Purchaser-generated documents are specifically objected to by Seller. Seller's performance of any duties in this agreement is expressly made conditional on Purchaser's agreement to Seller's terms and conditions contained in this agreement. Commencement of performance or delivery shall be for Purchaser's convenience only and shall not constitute acceptance by Seller of Purchaser's terms and conditions. If an agreement is not earlier formed by mutual agreement between Purchaser and Seller, acceptance of any goods or services by Purchaser shall constitute acceptance by Purchaser of the terms and conditions stated herein.


Seller's prices do not include sales, use, excise, or other taxes or duties. Accordingly, Purchaser shall in addition to the prices specified by Seller, pay all local, state and federal taxes and duties, including all sales, use, excise or other similar tax or duty, payable with respect to the goods or the transactions contemplated herein, or, alternatively, provide Seller with tax or duty exemption certificates acceptable to the applicable authorities and Seller.


Seller disclaims any warranty against infringement with respect to the goods sold pursuant to this agreement, and Seller is not liable with respect to any actual or alleged infringement of any foreign patent, trademark, copyright, mask work right, trade dress, trade secret, or similar proprietary rights


Seller is excused from performance of any obligations under this agreement, if the failure in performance is caused by events or conditions beyond Seller's reasonable control, including, without limitation, acts of God, acts of the public enemy, quarantine restrictions, industrial disturbances, blockades, insurrections, arrest and restraint of industrial people or rulers, civil disturbances, boycotts, acts or omissions of Purchaser or civil or military authorities, fire, strike, lock-outs, landslide, lightening, wash-outs, tornadoes, hurricanes, windstorms, explosions, epidemic, flood storm, earthquake, riot, ware, breakage or accident to machinery or equipment, delays in transportation, or inability to obtain necessary labour, materials, or supplies.


All Contracts shall be governed by the laws of Malaysia. The courts of Malaysia shall have jurisdiction to settle any disputes which may arise out of or in connection with these Conditions or any Contract. The jurisdiction agreement is made for the benefit of the Company only and the Company shall retain the right to bring proceedings in any other court of competent jurisdiction. The parties agree to submit to the said jurisdiction of Malaysia.


Unless otherwise confirmed by the Company in writing, nothing in this Quotation/ invoice is to be taken as representation of the source of origin, manufacturer or production of the Goods or any part thereof. Any fees incurred by the Company to provide certificates of origin (where available) will be charged to the Customer at cost.


All terms and conditions contained herein shall apply to and bind the assignees and successors in interest of Purchaser. If any provision of this agreement is held to be invalid, illegal, unconscionable, or unenforceable, that provision will be considered separable from the remaining provisions of this agreement, will be reformed and enforced to the extent that it is valid and lawful, and will not affect the validity, legality, or enforceability of any other provision of this agreement. The captions used herein are for the convenience of the parties only and shall not affect the constructions or interpretation of the following text. Nothing in this agreement, whether express or implied, is intended or should be construed to confer upon or grant to, any person, except Purchaser and Seller, any claim, right or remedy under it.